Delivery & Shipping Policy

Thank you for shopping at Luxeey Store. Below you will find all the information you need about our shipping and delivery process.

Processing Time

All orders are processed within 2-5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (South Africa)

Shipping Method	Estimated Delivery Time
Standard Shipping (SA)	5–7 business days
Express Shipping (SA)	2–3 business days

Shipping costs are calculated at checkout based on your location and order weight.

International Shipping

We ship to selected international destinations. International delivery times vary by country and are typically 10–21 business days depending on customs clearance and local postal services.

Please note that international orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order via the courier's website.

Delays

While we strive to meet all estimated delivery times, Luxeey Store is not responsible for delays caused by courier services, customs processing, or circumstances beyond our control (e.g. public holidays, extreme weather).

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at support@luxeeystore.com with your order number and we will assist you as soon as possible.